Shipping Policy

Hyderabad City Orders:

Orders within Hyderabad will be delivered either by our own trucks or through third-party services on the same day or the next day, within operational hours.

Free Delivery:

• Free delivery is offered on orders over ₹5000 within a 15km radius, provided the delivery route matches our scheduled routes within Hyderabad.
• For orders below ₹5000, full delivery charges are the responsibility of the buyer, as indicated in third-party apps.
• For orders outside Hyderabad, a minimum order value of ₹5000 is required. These orders will be shipped via APSRTC/TSRTC cargo services, dispatched on the same or next day depending on stock availability. Additional charges will apply for cargo and thermocol packaging.

Responsibility for Delays:

• Frosty Food is not responsible for any delays or damages due to RTC cargo transportation for orders outside Hyderabad.
• For assistance with our services, please contact our helpdesk at 9820725489 or “frostyfoodhyd@gmail.com”.
• Shipping will be done within 48  hours . ( Minimum hours : 12 hours and Maximum hours : 48 Hours )